Our Approach to Privacy
Hempty Head takes the protection of your personal information very seriously. We recognize that the protection of your personal information is a very important principle in building a good relationship with you and maintaining your trust.
This Privacy Notice explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.
Table of Contents
- This Privacy Notice
- Who is responsible for your Personal Information?
- When do we collect Personal Information from you?
- How do we use your Personal Information?
- Sharing of your Personal Information
- How to withdraw your consent
- Accuracy of your Personal Information
- Your rights
- Effective date and changes to this Privacy Notice
- How do we keep your Personal Information secure?
- Matters specific to the Internet
- How to contact us
1. This Privacy Notice
1.1 This Privacy Notice explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy. It also set outs your rights in relation to your personal information.
1.3 By providing us with your personal information, you agree to the collection and use or otherwise processing (including disclosure) of your personal information in the manner and for the purposes described in this Privacy Notice.
1.4 The provision of your personal information is voluntary. However, if you do not provide us with your personal information, we may not be able to respond to your requests for information and/or services.
2. Who is responsible for your Personal Information?
3. When do we collect Personal Information from you?
3.1 We receive personal information from you through a variety of means and channels, including through, but limited to, our customer loyalty programs, through the internet (such as via our information or selling web sites and Social Media) or through direct selling offline.
3.2 We also receive communications from you via post, email, phone, fax, or text messaging on your mobile phone and in person. Such communications may involve giving information to you, as well as receiving information from you.
3.3 Here are some examples of how you may provide personal information to us:
(a) sending us emails and text messages
(b) interacting with us on social media (for example, when liking or commenting on our posts)
(c) adding offers, promotions or products to your basket on our website
(d) talking to us in person or over the telephone or via a “Live Chat” function on our website or Social Media (for example, when asking us about our products, asking for a refund or making a complaint)
(e) registering accounts on our website (for example, when giving us your contact details and your preferences or interests).
3.4 We limit the amount and type of personal information that we collect to that which is necessary for the purposes for which we are collecting it.
3.5 Although the precise details of the personal information collected will vary according to the specific purpose for which we are collecting the information, we may typically collect the following personal information from or in relation to you:
(c) phone number(s)
(d) date of birth
(e) e-mail address
(f) credit card number
(h) language preference
(i) merchandise category preferences
4. How do we use your Personal Information?
4.1 We will only use your personal information for appropriate purposes, for example, where the processing of your personal information is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, or where the processing is necessary for other legal purposes.
Why might we use your personal information?
to process your payments and protect you against fraudulent transactions
to protect Hempty Head against fraudulent transactions, and for our profit protection purposes
to ensure that content from our website is presented in the most effective manner for you and for your computer
to provide you with goods and services
to direct market to you, with your permission
to understand and analyze our sales, and your needs and preferences
to enable you to participate in promotions and competitions
to enable you to participate in our values related campaigns, petitions and activities
to enable you to participate in customer research or focus groups
to process exchanges or product returns
to gather feedback from you
to respond to requests or complaints
to enable you to participate in our customer loyalty programs and manage your membership
to develop products and services
How do we use your personal information for this purpose?
We may need to process your personal information to keep your payment information safe and protect you against fraudulent transactions.
We may need to process your personal information to protect Hempty Head against fraudulent transactions, and for our profit protection purposes.
We may at times use your personal information (such as your IP address) to measure the use of our website by you and assess the effectiveness of our website and improve the content of our website.
We may need to use your personal information to perform our obligations under a contract with you (e.g. where you have purchased a product from us).
We will need to use your contact information (e.g. your email address, postal address, or telephone number) to provide you with information you have requested or which we feel may interest you.
We may use your information such as your geographic location, the benefits you look for in our products or services to help us conduct focused market research based on trends and common factors so that we can develop, enhance, market and provide, products and services to meet your needs.
We will need to use your contact information (e.g. your email address, your telephone number, or postal address) to make sure you receive all the benefits that you are entitled to.
We will need to use your contact information (e.g. your email address, your telephone number, or postal address) to record your participation in campaigns, petitions and activities.
We will need to use your personal information (e.g. your age, your gender, your geographic location) to help us conduct focused market research based on trends and common factors so that we can develop, enhance, market and provide products and services to meet your needs
We will need to use your personal information to perform our obligations under a contract with you (e.g. where you have purchased a product from us and wish to receive an exchange or return).
We may collect your personal information when we gather feedback from you about our products, website, mobile apps and other activities.
We will need to use your personal information to respond to requests or complaints that you submit to us.
We will need to use your contact information (e.g. your email address, your telephone number, or postal address, date of birth) to make sure you receive all the benefits that you are entitled to as a member of our customer loyalty programs (such as sending you a voucher on your birthday).
We will use your personal information in the event that there are adverse reactions or innovations to our products.
4.2 Generally, we store your personal information for as long as necessary in order to maintain the customer relationship and to provide services to you. There are other reasons why your personal information may be retained for a longer period such as legal or regulatory reasons. However, if you opt in to receive marketing communications from us we will retain your personal information as long as necessary (for the purposes of direct marketing to you) unless you withdraw your consent to, or unsubscribe from, marketing materials. If you would like to withdraw your consent or unsubscribe to marketing communications please contact us in the manner indicated in the relevant communication.
4.3 We may disclose your personal information if we are required to do so by law or requirement of a competent authority. In addition, we may disclose your information in order to comply with regulatory obligations such as if you have an adverse reaction to our products.
5. Sharing of your Personal Information
5.1 We may share your personal information with other companies within our Group (i.e. subsidiaries, affiliates and our franchisees and sub-franchisees). It may also be shared with a third party who acquires us, a member of our Group, or substantially all of our assets.
5.2 We may use other carefully selected companies, agents, or contractors to perform services on our behalf or to assist us with the provision of services and goods to you. We may also share your personal information with not-for-profit entities or our campaign partners for charitable purposes or petitions.
5.3 If you are an existing customer and have consented to use and transfer of your personal data for marketing purposes, we may share your personal information with carefully selected companies which perform marketing activities on our behalf for direct marketing purposes.
5.4 If you have consented, but subsequently do not want us to use your personal information for direct marketing purposes, or if you do not want us to pass your details on to third parties for direct marketing purposes, please advise us.
5.5 Each time we send you marketing communications, we will give you the option to unsubscribe by contacting us as set out in the relevant communication.
5.6 We may share your personal information with our subsidiaries, affiliates or to third parties in different countries, for the purposes of providing services or goods to you or supporting our business operations in support of our use of your personal data as set out in item 4.1 above. If we do transfer your personal information to these organizations, we will provide appropriate measures and controls to protect your personal information.
6. How to withdraw your consent
6.1 At any time, you can withdraw your consent to the collection, use or disclosure of your personal information by (i) contacting us using the details set out at the end of this page, or (ii) writing to us in the prescribed manner via email , as specified in our communications to you, or in relevant forms that you might have signed (e.g. for our customer loyalty programs). If you have any concerns in relation to the unsubscribe functionality that we make available to you, please contact us using the details set out at the end of this page.
6.2 If you opted in to receiving marketing communications from us when you became a member of our loyalty program and choose to end your membership to such program, we will not take this to imply an automatic request to unsubscribe or withdraw your consent to receive marketing communications, and we will assume that we have your continued consent to direct market to you, unless you specifically unsubscribe or withdraw your consent to receive marketing communications.
6.3 Even if you withdraw your consent we may still collect, use or disclose your personal data if the law requires or authorizes us to do so.
7. Accuracy of your Personal Information
7.1 We keep personal information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.
7.2 You are responsible for informing us about changes to your personal information and for ensuring that such information is accurate and current. We encourage you to update your personal details as necessary to allow us to provide appropriate services e.g. deliveries to a correct address or a refund to correct credit card details.
8. Access and correction
8.1 You may have the right to request:
(a) access to your personal information we hold; or
(b) correction of your personal information we hold.
8.2 We will endeavor to respond to an access or correction request promptly and in any event within any timeframe prescribed by law. However, in certain circumstances we may refuse your request where the law allows us to do so. If we refuse a request, we will also comply with any legal requirements relating to that refusal. For security reasons, we reserve the right to take steps to authenticate the identity of the requesting party before responding to a request.
8.3 If you believe that your rights or a legal requirement applying to our handling of your personal information have been breached or that your personal information has been compromised, you may contact us using the contact information below.
8.4 We commit to investigating all complaints and will take appropriate necessary measures to resolve matters of concern, including, if necessary, amending our policies and practices.
8.5 If you do not receive a satisfactory answer from us, you may make a complaint to the competent supervisory authority.
9. Effective date and changes to this Privacy Notice
9.1 This Privacy Notice was last updated on 27/07/2021.
9.2 We reserve the right to change this Privacy Notice from time to time. If we decide to change this Privacy Notice, we will notify you of these changes by posting any changes on any relevant Internet pages.
9.3 If at any point we decide that we wish to use your personal information for any purpose other than, or in addition to the purpose(s) listed in this Privacy Notice or that stated at the time your personal information was collected (or a purpose compatible with the original purpose), we will notify you. To the extent that your consent is legally required we will only proceed with such use if we receive your consent with respect to such additional purposes.
10. How do we keep your Personal Information secure?
10.1 We protect personal information against loss or theft, unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the personal information, regardless of the format in which it is held.
10.2 We use various administrative, technical, and physical methods to safeguard your personal information. They include:
(a) physical measures: locked filing cabinets, restriction of access to offices, computers & laptops.
(b) technical tools: passwords and encryption, using generally industry best practices.
(c) organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.
10.3 Online security is also a priority. We incorporate security measures such as encryption and authentication tools to protect your personal information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
10.4 We use Secure Sockets Layer (SSL) technology to protect your credit card information online.
10.5 Payments made via our website or in person are processed in a secure environment using software provided by third party providers.
11. Matters specific to the Internet
11.1 Links to Other Web Sites
(a) Our website may contain links to other third party owned and operated web sites or internet resources. When you click on one of those links you are contacting another web site or internet resource. We have no responsibility or liability for or control over those other web sites or internet resources or their collection or processing of your personal information.
(b) We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
11.2 Cookies and Web Beacons
(b) Cookies are small text files generated when you visit our web sites or use our online services that reside on your computer and can uniquely identify your browser.
(c) We use three types of Cookies:
(i) a Session Cookie is used whilst you are viewing the web site and expire after you leave the web site.
(iii) third-party cookies of suppliers who set their own cookies on our website with our permission to enhance customer experience and functionality and to deliver the services that they are providing. For more information about this type of cookie and the possibilities to opt-out or change your cookies settings, refer to their individual privacy policies here.
(e) You may choose to decline cookies if your browser permits, but doing so may affect your use of our web site, for example your ability to access certain features of the site or to engage in transactions and tailored advertising.
(f) If you opt out of interest-based advertising cookies, you may still see advertising online but it will no longer be tailored to your interests.
(g) Tracking tags/Beacons: Each web page in our web sites contains tracking beacons/tracking pixels that allow us to follow your progress through the various pages within the web site. This information is then aggregated (de-personalized) before being analyzed.
12.1 Unless otherwise indicated, our website is not directed toward children. The products that we offer for sale on our website are intended for purchase by adults only. We do not intentionally collect any personal information from children.
13. How to contact us
13.1 Questions, comments and feedback regarding Hempty Head Privacy Notice or the data collection practices outlined herein, are welcomed and should be addressed in the first instance to: